What to expect along the way
Can I make a reservation?
On-demand service is available in every city we operate in. When you’re ready to ride, use your app to request pickup from a nearby driver. Demand for rides can fluctuate at different times of day and night. A high demand for rides at a certain time can impact how quickly a driver accepts your trip request and heads to your pickup location. If you’re on a tight schedule, we recommend checking the your pickup location’s ETA for different vehicle options about 15-30 minutes before you’re ready to ride. Here is how it work's
Do I need to tip?
Tipping is completely voluntary and Tips are not included in the fare, nor are they expected or required. As a rider, you are not obligated to offer your driver a gratuity. If you decide you would like to tip, your driver is welcome to accept it.
Cancelling my request
Ride requests should only be made when you’re ready to ride and near the pickup location. This enables drivers to operate efficiently on the My Karibe Ride platform. Sometimes you may wish to cancel a ride request after it has been accepted by a driver. While the My Karibe Ride app allows you to cancel anytime, a cancellation fee may be charged. This fee is intended to compensate driver-partners for time and effort spent heading toward a pickup location. A ride request can be cancelled free of charge after your initial request. If your driver is running more than 5 minutes behind the provided ETA, you can cancel the ride request without incurring a cancellation fee. On My Karibe Ride trips, you may be charged a $2 cancellation fee if you cancel anytime a driver accepts your ride request.
You’ve got places to be. Leave your keys at home and request a ride.
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