Trust and Safety

We take our responsibility as stewards for My Karibe’s Drivers and Riders very seriously. It's our job to provide a system deserving of your trust — by proactively screening for potential problems, by investigating issues brought to us by our community, and by still being exceedingly clear that even with these steps everything may not go as planned.

Our goal is to provide a safe and trusted platform where Riders and Drivers are honest and open with one another as they transact business.


Transparency

Give users peace of mind by including information about our partners displayed on our platform.


Communication

Keep everyone informed through commenting, direct communication, and frequent updates. Engaging users and partners and providing ongoing support will establish trust and manage expectations from all parties involved.


Support

We provide 24/7 chat support for users and partners. Click the following link and ask a question to our support staff.


What everyone should know

My Karibe, or any of its affiliate platforms, is not a store.
People aren't purchasing directly from My Karibe or any of our Affiliate platforms, but are interacting directly with the Entrepreneurs and Business Owners we host.

 

My Karibe Drivers are responsible for the transportation services they provide. When you hail a ride, you're trusting the service provider to do a good job.


What Riders do

Hail a ride from nearby Drivers on the platform. 
Drivers on the platform should tell you everything you need to know, including details about the car, estimated fares and time of arrival to your destination.

 

Ask questions. 
If there's something you want to know about the platform, ask our support staff either on our website or directly on the mobile application. There is a chat support button in the menu. If you come across anything suspicious, just let us know and we will take care of any questionable issues immediately. That feedback helps us make sure no one's trying to abuse the system.

 

What Driver Partners do

Be open and responsive. 
Let people know you are available by signing on to the platform. Also, do your best to answer Rider questions and address their concerns, quickly and thoroughly. This is a great way to show people that you’re reliable, available, and committed to your job.


Be honest and ethical.
 
Part of the job requirement is, to be honest, and trustworthy about your work and be frank about the risks and challenges you may encounter. Don’t try to game the system since everyone benefits from a smooth-running platform. Things like self-funding, changing calculated fares and other schemes are at risk of your account being suspended indefinitely.

 

What we (My Karibe) do

We listen. 
Our Trust & Safety team is always watching over the platform and reviewing reports from the community. Our community helps us make sure this is the safest, most effective ride-hailing platform around.

 

We monitor the system.
Our Trust & Safety team uses automated tools to identify and investigate suspicious activity on the platform. All rides and payments are tracked for your everyone’s safety.

 

We take action. 
Sometimes that just means asking someone to fix a problem. When we find users or partners that abuse the system, we don't hesitate to suspend them.


General security tips

Protect your information.
Be careful what information you post in public parts of the internet and keep sensitive data close. If you’re ever unsure which parts of the My Karibe Ride platform are public, you can check our Privacy Policy.

 

Beware of "phishing." 
Phishing is when someone pretends to be a business you trust and asks for sensitive information. My Karibe will never ask for your Social Security number or full payment information over the phone or by email, and the only place we'll ask you to enter your password is on My Karibe Ride or My Karibe Driver log-in screen. If anyone asks you for this information, or you think you've received a scam or hoax email from someone pretending to be affiliated with us, don't respond — just 
let us know.